Terms & Conditions
The following Terms and Conditions apply to all transactions on thebeadbase.co.uk. Placing an order indicates your acceptance of these terms and conditions. Please read them carefully.
In these Terms and Conditions, all
references to Us/We/Our refers to The Bead Base as a company.
All references to You/Your refers to
you, the customer.
Making Your Order/Payment
·
Items are purchased by credit
or debit card using our payment providers SagePay or PayPal.
·
You will have the option to
purchase items as a guest, but all orders must provide us with your exact
billing address and telephone number – the address and phone number your credit
card bank has on file for you. Incorrect information will cause a delay in the
processing of your order.
·
Your order will only be
processed once authorisation of your credit/debit card has been properly
received or your PayPal payment has been cleared.
·
In the event of a delay in processing
your payment, we will always contact you to let you know.
Pricing of Goods
·
All prices on our website are
quoted in GBP Sterling (£).
·
The Bead Base reserves the
right to change, without notice, any pricing in the case of error or in the
case of manufacturers increasing cost of materials.
Dispatch and Delivery
·
We will aim to dispatch goods
within 24 hours of receiving payment, subject to availability. All goods remain
the property of The Bead Base until this time.
·
Please note, we do not deliver
outside of the UK at this time.
·
We will only deliver goods to
the delivery address on the order.
·
We do not take responsibility for
late or non-delivery due to factors outside of our control.
·
Once goods have been delivered
to your door, you are responsible for them.
·
Any transit damage to the goods
must be noted on the delivery consignment note at the time of delivery.
·
All orders will be sent with
your preferred method of delivery.
·
Our cut off time for next day
delivery is 2pm Tuesday-Friday. Any orders made after this time, or over a
weekend, will be sent out on our next working day; Tuesday, and will arrive
with you on the following day, Wednesday. Although we cannot guarantee this.
·
Unfortunately, deliveries are
not fool-proof. If you do not receive your package on the expected day, please
let us know and we will do our best to find out where the package has got to if
it was sent by a tracked service.
Postage and Packing Fees
·
Most of our orders will be sent
Royal Mail, either signed for, or next day special delivery.
·
Orders over 5kg will be posted
Parcel Force.
·
Up to 100g:
-
Signed for 1st Class
- £2.11 (1-2 working days)
-
Signed for 2nd Class
- £1.89 (3 working days)
-
Special Delivery - £7.50 (Next
day) (Tracked)
· Up to 250g:
-
Signed for 1st Class
- £2.50 (1-2 working days)
-
Signed for 2nd Class
- £2.36 (3 working days)
-
Special Delivery - £7.50 (Next
day) (Tracked)
· Up to 500g:
-
Signed for 1st Class
- £4.45 (1-2 working days)
-
Signed for 2nd Class
- £3.95 (3 working days)
-
Special Delivery - £7.50 (Next
day) (Tracked)
· Up to
1kg
-
Signed for 1st Class
- £6.75 (1-2 working days)
-
Signed for 2nd Class
- £6.05 (1-2 working days)
-
Special Delivery - £8.60 (Next
day) (Tracked)
· Up
to 2kg
-
Signed for 1st Class
– £9.95 (1-2 working days)
-
Signed for 2nd Class
- £6.05 (3 working days)
-
Special Delivery - £11.20 (Next
day) (Tracked)
· Up
to 5kg
-
Signed for 1st Class
– £16.85 (1-2 working days)
-
Signed for 2nd Class
- £14.75 (3 working days)
-
Special Delivery - £26.60 (Next
day) (Tracked)
Quality of Goods and Product Consistency
·
In the case of beads that have
been handmade, or with natural origins, including, but not limited to;
semi-precious stones, freshwater pearls, shell, wood, horn, lampwork glass,
hand-cut crystals, fimo and porcelain, etc., sizes, shapes and colours may vary
and should therefore be allowed for.
·
If a bead is handmade, or of
natural origins, it will be noted in the product description.
·
Bead mixes are mixed ‘in house’
and over time may subtly change. If you have a project in mind, it is
recommended that you purchase all the beads necessary at the same time to avoid
any inconsistencies in the types of beads, or mild colour differences.
·
As with bead mixes, certain
dyed beads should also be purchased together. The Bead Base takes no
responsibility if beads ordered are of a different dye lot to a previous
purchase made by you in the past.
·
We will endeavour to make sure
all dyed beads are noted in the product description to the best of our
knowledge.
·
We have tried to photograph
products to the best of our ability to give an accurate portrayal of the true
colour of the products. If a product does not meet your expectation, please let
us know and we can discuss the return/exchange of the goods.
Returns – faulty/non-faulty goods
·
The Bead Base hopes you will be
happy with your purchase, however, if you are not completely satisfied, you may
return the goods within 14 days of purchase and we will be happy to offer a
refund.
·
When returning items, you must
contact us first. Either call us on 01256 227048, or email us at [email protected].
·
In the case of non-faulty
goods, all items to be returned must be unopened and in their original packaging.
We will not accept items that have been opened, taken off their stings, cut
stringing supplies, or cut chain unless they are faulty in some way.
·
All faulty goods must be
reported to us within 14 days of delivery. We accept no responsibility after
this time.
·
All goods to be returned must
be sent to:
The
Bead Base
Unit
7, The Beresford Centre
Wade
Road
Basingstoke
Hampshire
RG24
8FA
·
Under the Consumer Contracts
Regulations, if you are contracting with us as a consumer online or by phone,
you have the right to cancel your contract at any time up to 14 working days
after the day on which you receive your goods. This 14 day period is the time
you have to decide whether to cancel. From the point of cancellation, you then
have a further 14 days to send the goods back to us.
·
If you do not return the goods
within 14 days after you have informed us that you wish to cancel your order,
your right to cancel will be withdrawn.
·
If you have paid a delivery
charge, this will also be refunded, but if you are only returning part of the
order, then we are not obliged to repay any of the delivery charge.
·
You will be wholly responsible
for the return of the goods and any associated cost of return.
·
We do not issue credit notes.
·
We cannot provide refunds on
items made to order or cut to size.
·
We are unable to offer refunds
or exchanges for patterns.
·
Current EU Hygiene regulations
mean that we are unable to refund or exchange earring findings for pierced ears.
·
We will only provide a refund
when we receive the goods back to us. Therefore, it is strongly recommended
that you obtain proof of posting as we cannot accept responsibility for parcels
lost in transit.
Pattern Policy
·
All patterns will be printed by
us and sent to you by post.
·
You are welcome to use our
patterns to create your own items to wear or display.
·
Patterns designed and created
by us are our intellectual property and to reproduce, share, teach or re-sell
them without our permission is a breach of our copyright.
·
Items made with our patterns
with the intension of selling must have the designers information somewhere
included. This will be noted on the pattern itself.
Gift Vouchers
·
Gift vouchers are available to
purchase in store only. These are not redeemable online.
Copyright
·
All images on thebeadbase.co.uk
website are copyright of The Bead Base and may not be used or duplicated
without our permission.
Privacy Policy
·
The Bead Base is committed to
protecting your privacy. As such the information we collect will be used to
process your orders and enable us to provide a service to the best of our
ability.
·
The Bead Base will only keep
information provided by you when you first register as a new customer. This
allows us to process your orders and contact you should there be any queries.
·
We do not have access to customer’s
credit or debit card details as all payments are handled by PayPal and SagePay.
·
Payment Card Industry Data
Security Standards (PCI DSS) is a set of standards to help protect businesses
and shoppers from fraud and data theft. As a trusted payment service provider,
SagePay is compliant to the highest level – PCI DSS Level 1. It is mandatory
for all companies to comply by getting a PCI certificate. The Bead Base holds a
PCI DSS compliancy certificate.
·
The Bead Base will not keep a
record of your credit/debit card/PayPal details.
·
You have the option to withhold
personal information that is not required for the order process.
·
We value your privacy and will
not sell your information to any third parties under any circumstance.
·
If you subscribe to our
newsletter, you may be confident that your email address will be used for that
purpose.
·
We may use your email on the
very rare occasions to send out important information regarding updates to our
Terms and Conditions and our Privacy Policy.
· If you wish to unsubscribe from our newsletter, you can do so by emailling [email protected] with the Subject Title 'Unsubscribe'.
·
We reserve the right to update,
modify, and/or change this Privacy Policy at any time.
·
If you believe that any
information we are holding on you in incorrect or incomplete, please write or
email us as soon as possible using the Contact Us page on our website. We will
promptly correct any information.
· If you wish to view, amend or delete any information we may hold, please contact Sue at [email protected], or Holly at [email protected].